refund & return policy.

Effective Date: August 10, 2024
Website Name: www.aidutechsolution.com
Business Name: Aidutech Solutions
Contact Email: admin@aidutechsolution.com
Address: Unit 12 GF Retail Bldg, Belmont One Mall, Calajoan Minglanilla, Cebu, Philippines 6046

1. Introduction

At Aidutech Solutions, we strive to ensure your satisfaction with our products. If, for any reason, you are not entirely satisfied with your purchase, we offer a fair and transparent refunds and returns policy to assist you.

This policy outlines the conditions under which returns and refunds are accepted, the process to initiate a return, and any applicable fees. Please read this policy carefully to understand your rights and our obligations.

2. Eligibility for Returns

2.1. Timeframe for Returns

You may return most items purchased from Aidutech Solutions within 30 days from the date of delivery for a full refund or exchange, subject to the conditions outlined below.

2.2. Conditions for Return

To be eligible for a return, the item must be:

  • Unused and in the same condition that you received it.

  • In its original packaging, including all accessories, manuals, and documentation.

  • Accompanied by the original receipt or proof of purchase.

Certain items are non-returnable, including:

  • Custom-made or personalized products.

  • Opened software or digital downloads.

  • Items marked as final sale.

3. Return Process

3.1. Initiating a Return

To initiate a return, please contact our Customer Support team at admin@aidutechsolution.com with the following details:

  • Your order number.

  • Reason for the return.

  • Photos or videos of the product, if it is damaged or defective.

Our team will review your request and provide you with a Return Merchandise Authorization (RMA) number and instructions on how to return your item.

3.2. Return Shipping

  • Customers are responsible for the cost of return shipping unless the return is due to our error (e.g., you received an incorrect or defective item).

  • We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

3.3. Return Address

Please send your returns to:

Aidutech Solutions
Unit 12 GF Retail Bldg, Belmont One Mall
Calajoan Minglanilla, Cebu, Philippines 6046

4. Refunds

4.1. Refund Process

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

  • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.

  • Please note that it may take additional time for your bank or credit card company to process the refund and post it to your account.

4.2. Partial Refunds

Partial refunds may be granted in the following situations:

  • Items not returned in their original condition, or items that are damaged or missing parts for reasons not due to our error.

  • Returns initiated after the 30-day return window.

4.3. Non-Refundable Items

Shipping costs are non-refundable unless the return is due to our error.

5. Exchanges

We only replace items if they are defective or damaged. If you need to exchange a product for the same item, please contact us at admin@aidutechsolution.com. Depending on your location, the time it may take for your exchanged product to reach you may vary.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at admin@aidutechsolution.com. We will arrange for a replacement or refund at no additional cost to you.

7. Cancellations

Orders can be canceled within 24 hours of purchase. After this period, if the order has already been processed, it will be treated as a return.

8. Contact Information

If you have any questions about our Refunds and Returns Policy, please contact us at:

Aidutech Solutions
Email: admin@aidutechsolution.com
Address: Unit 12 GF Retail Bldg, Belmont One Mall, Calajoan Minglanilla, Cebu, Philippines 6046

This Refunds and Returns Policy is designed to be fair and transparent for both you and Aidutech Solutions. We are committed to ensuring your satisfaction with every purchase. Thank you for choosing Aidutech Solutions.